User Agreements

Effective Date: August 9, 2026

Last Updated: August 9, 2026

This Host Agreement (the "Agreement") is a legally binding agreement between OurSpace Technologies Inc. ("OurSpace," "we," "us," or "our") and the individual or entity using the OurSpace Platform as a Host ("Host," "you," or "your").

This Agreement governs your use of the OurSpace mobile application, website, and related services to create listings, accept and manage bookings, provide storage or parking space, coordinate access, receive payouts, and otherwise act as a Host.

By electronically accepting this Agreement, completing Host onboarding, creating or publishing a listing, accepting a Booking Request, confirming a Booking, or otherwise using the Platform as a Host, you agree to this Agreement and the incorporated agreements and policies identified below. If you do not agree, you must not use the Platform as a Host.

This Agreement supplements the OurSpace App Terms & Conditions ("Terms"). The Terms govern your general use of the Platform and are incorporated into this Agreement. You must also comply with the Privacy Policy, Refund & Cancellation Policy, Prohibited Items Policy, applicable booking details, and any Help Centre or Resolution Centre rule expressly identified as binding (collectively, the "Policies"). If this Agreement and the Terms cannot reasonably be read together, the Terms control unless this Agreement expressly states that a Host-specific provision overrides the Terms. Nothing in this Agreement limits a right or remedy that cannot lawfully be waived.

OurSpace currently operates in Alberta and Ontario, Canada. Non-waivable protections under applicable federal or provincial law continue to apply.

1. Nature of the Platform

OurSpace operates a digital marketplace that enables Hosts and Renters to connect and form storage or parking arrangements.

OurSpace provides technology, listing, search, booking-administration, payment-coordination, payout, communication, verification, support, and dispute-management services. OurSpace:

• does not own, rent, lease, operate, or directly provide a listed Space;

• does not take physical possession, custody, or control of Stored Items;

• is not the storage operator, warehouse operator, warehouseman, carrier, mover, landlord, property manager, insurer, or bailee in physical possession of Stored Items;

• does not inspect every Space or Stored Item, supervise every exchange, or guarantee the conduct or performance of any user; and

• is not the supplier of the underlying Space.

The Host is the person offering and providing the Space. Each Confirmed Booking creates a direct storage or parking arrangement between the Host and Renter, subject to the Terms, this Agreement, the Renter Agreement, the Refund & Cancellation Policy, the listing, the booking details, and other incorporated Policies.

2. Definitions

Capitalized terms not defined in this Agreement have the meanings given in the Terms.

"Billing Cycle" means the recurring period disclosed for a Booking, which may be daily, weekly, monthly, or another period shown before confirmation.

"Booking" means a storage or parking arrangement requested and administered through the Platform.

"Booking Request" means a Renter's request to use a listed Space.

"Booking Start Time" means the date and time shown through the Platform for the Booking to begin.

"Confirmed Booking" means a Booking that has completed the confirmation steps required by the Platform and has entered the confirmed state.

"Contract-Start Fee" means the one-time fee ordinarily charged by OurSpace on the first payment under a new Host-Renter booking contract.

"End Request" means a formal request submitted through the Platform to end an active Booking.

"Host Service Fee" means the Service Fee deducted by OurSpace from the Host Storage Charge.

"Host Storage Charge" means the base amount charged for the Host's supply of the Space, excluding OurSpace fees and applicable taxes unless expressly stated otherwise.

"Pickup Verification" means the Platform process used to verify removal of all Stored Items and complete a Booking.

"Platform" means the OurSpace website, mobile application, communication tools, payment and payout flows, support channels, and related services.

"Renter" means a registered user who requests, books, or uses a Host's Space.

"Space" means the storage or parking area listed by a Host, including a garage, basement, shed, closet, room, driveway, parking space, outdoor area, or other permitted area.

"Stored Items" means the goods, belongings, containers, vehicles, or other personal property placed or parked by a Renter in a Space.

3. Eligibility, Authority, and Host Onboarding

To act as a Host, you must:

• be at least 18 years old and legally capable of entering into a binding contract;

• reside in Canada or otherwise lawfully use the Platform in Canada;

• own, lease, occupy, manage, or otherwise lawfully control the property where the Space is located;

• have full authority to offer the Space and receive payment for its use;

• obtain all consents, permissions, licences, and approvals required for the listing and Booking;

• provide accurate, complete, and current account, identity, property, business, tax, and payout information;

• complete all verification and Host-onboarding requirements imposed by OurSpace or its service providers;

• be able to provide the Space safely and lawfully; and

• comply with this Agreement, the Terms, the Policies, and applicable law.

If you list on behalf of a corporation, partnership, organization, or other entity, you represent and warrant that you have authority to bind that entity. References to "you" include the entity where applicable.

You represent and warrant that your listing and hosting activity do not violate any:

• lease, sublease, mortgage, condominium or strata rule, homeowners' association rule, insurance policy, licence, or other contract;

• municipal bylaw, zoning or land-use rule, fire or building requirement, parking restriction, access rule, or occupancy requirement; or

• other legal, regulatory, property, or third-party restriction.

You must promptly notify OurSpace and affected Renters if you sell the property, lose authority or access, become unable to provide the Space, or learn that the Booking cannot lawfully or safely continue.

OurSpace does not independently verify every Host's authority. We may request evidence of authority, require re-verification, delay or restrict payouts, pause or remove a listing, or restrict or terminate an account where compliance is uncertain.

4. Account Security, Verification, and Electronic Consent

You are responsible for keeping your credentials secure, using only identity, tax, payment, and banking information you are authorized to use, keeping your information current, and promptly reporting suspected account compromise.

You authorize OurSpace and its service providers, including Stripe, Stripe Connect, Stripe Tax, and Stripe Identity where applicable, to perform identity, banking, payout, tax, business, address, fraud-prevention, authentication, and risk checks as described in the Terms and Privacy Policy.

Verification does not guarantee that a user is trustworthy, safe, financially responsible, or suitable for a Booking.

You agree that, to the extent permitted by law:

• electronic acceptance of this Agreement is valid and enforceable;

• electronic records, notices, disclosures, communications, confirmations, and contract copies satisfy requirements that they be in writing; and

• OurSpace may record your user ID, date and time of acceptance, Agreement and Policy versions, acceptance method, and relevant technical information.

5. Listings and Host Content

A listing is an invitation for Renters to submit Booking Requests. It is not itself a confirmed reservation or guarantee of payment.

You are responsible for ensuring each listing is accurate, current, lawful, complete, and not misleading. You must clearly disclose all material information that could reasonably affect a Renter's decision or the safe use of the Space, including where applicable:

• Space type, dimensions, capacity, and exact areas included or excluded;

• access method, access schedule, appointment requirements, stairs, narrow entry points, shared areas, or physical limitations;

• whether the Space is indoor, outdoor, climate-controlled, heated, cooled, insulated, or exposed to ordinary temperature or humidity changes;

• locks, cameras, gates, alarms, lighting, and other security features;

• known hazards, leaks, moisture, flooding history, pests, contamination, structural concerns, or environmental limitations;

• permitted uses and reasonable restrictions on items, packaging, vehicle type, access frequency, or operating hours;

• availability and blocked dates; and

• any other fact required by law or reasonably requested by OurSpace.

You must promptly update or pause the listing if material information changes. OurSpace may review, moderate, reformat, restrict, pause, or remove listings and may require clarification or additional verification.

You retain ownership of content you submit. You grant OurSpace the licence described in the Terms to use listing photographs, descriptions, messages, reviews, support materials, and other User Content as reasonably necessary to operate, support, protect, improve, and promote the Platform, administer Bookings, resolve disputes, prevent fraud, enforce Policies, and comply with law.

6. Booking Formation and Address Disclosure

A Booking Request may be accepted or rejected by the Host. A Booking is not confirmed solely because a request was submitted or accepted.

The Platform may require:

• Host acceptance;

• Renter confirmation;

• identity verification;

• payment authorization;

• acceptance of booking rules and applicable agreements; and

• completion of other displayed account or booking requirements.

A Booking becomes a Confirmed Booking only when the Platform marks it as confirmed after the required confirmation steps are completed. Required initial payment must succeed before the Booking begins or any Stored Items are placed in the Space, unless OurSpace expressly approves another arrangement.

Before confirmation, the Platform displays only an approximate location to prospective Renters. Once the Host and Renter have both confirmed the Booking and it enters the confirmed state, the full Space address and necessary access information become available to the Renter for coordination, drop-off, access, pickup, and retrieval.

You must not provide an incorrect address, conceal a material location condition, or use the address disclosure to move a Platform-originated transaction off the Platform.

7. Safe, Suitable, and Available Space

You represent, warrant, and agree that throughout each active Booking the Space will be:

• lawfully available for the advertised use;

• substantially as described in the listing and booking details;

• clean and reasonably secure for the advertised use;

• reasonably safe, maintained, and free from known undisclosed hazards;

• reasonably protected from avoidable risks such as active leaks, obvious structural dangers, and known pest infestation; and

• suitable for the type of storage or parking you offer.

You are responsible for maintaining the property, access points, locks, gates, and entry systems you provide. You must not materially reduce, obstruct, relocate, or degrade the Space during an active Booking without the Renter's agreement and any required Platform approval.

You must promptly notify the Renter and OurSpace of a material change affecting safety, access, availability, security, or suitability.

8. Access, Drop-Off, and Host Conduct

You must:

• provide access according to the listing, booking details, and agreed appointments or access windows;

• communicate promptly about access or property issues;

• attend or support drop-off and pickup where required;

• cooperate with the Platform's drop-off, security-code, photograph, and Pickup Verification processes; and

• avoid unreasonably withholding access to Stored Items.

Access may be restricted only where reasonably necessary for immediate safety, emergency response, legal compliance, serious policy enforcement, or another lawful reason. Payment failure by itself does not authorize you to seize, hold, use, sell, damage, destroy, donate, discard, or otherwise interfere with Stored Items.

You must not open, search, handle, move, remove, tamper with, or disturb Stored Items except with the Renter's consent or where reasonably necessary for immediate safety, emergency response, legal compliance, or a lawful Platform process. You must not use the Renter's designated Space for your own property in a way that interferes with the Booking.

9. Prohibited Host Conduct and Items

You must not:

• misrepresent the Space, property, availability, price, authority, features, or conditions;

• knowingly permit prohibited, illegal, unsafe, undisclosed, or improperly packaged items;

• unlawfully discriminate against a user;

• operate an unlawful or unlicensed storage or parking business;

• bypass the Platform or request off-Platform payment for a Platform-originated Booking unless expressly permitted;

• harass, threaten, intimidate, exploit, or retaliate against a Renter;

• manipulate reviews, evidence, security codes, photographs, booking status, cancellations, or disputes;

• demand unauthorized charges or penalties; or

• seize, withhold, use, keep, sell, donate, discard, destroy, or dispose of Stored Items except through a lawful process.

You may impose reasonable listing restrictions consistent with the Prohibited Items Policy, but you may not authorize anything prohibited by that Policy or by law. You must promptly report suspected prohibited or dangerous items and follow lawful safety instructions from OurSpace or public authorities.

10. Prices, Host Fees, and Contract-Start Fees

You set the base price for your Space, subject to Platform rules. OurSpace may provide optional pricing recommendations.

Unless another amount is clearly disclosed before confirmation:

• the Renter pays the Host Storage Charge plus a Renter Service Fee equal to 9.5% of the Host Storage Charge;

• OurSpace deducts a Host Service Fee equal to 9.5% of the Host Storage Charge from the amount otherwise payable to you;

• on the first payment under a new Host-Renter booking contract, OurSpace charges the Renter a $4.00 Contract-Start Fee and deducts a matching $4.00 Host Contract-Start Fee from your first payout; and

• applicable GST, HST, or other taxes may be added to OurSpace fees and other taxable amounts.

Contract-Start Fees do not ordinarily repeat during later recurring payments under the same active contract. A new Contract-Start Fee may apply where the parties create a genuinely new Booking, replace an ended or cancelled Booking, move to another listed Space, or materially replace the original contract, as disclosed before confirmation.

OurSpace may change fees prospectively in accordance with the notice requirements in the Terms. A changed fee will not apply retroactively to a completed Billing Cycle.

11. Payment Collection and Host Payouts

By accepting a Booking, you appoint OurSpace as your limited payment-collection agent solely to accept, process, administer, and transfer amounts related to the Booking. Payment by the Renter to OurSpace or its authorized payment provider is treated as payment to you, subject to successful processing, settlement, fraud review, reversal, refund, chargeback, payment dispute, and the applicable booking terms.

You authorize OurSpace and its payment providers to deduct or recover:

• Host Service Fees and Host Contract-Start Fees;

• taxes on OurSpace fees;

• refunds and billing adjustments;

• chargebacks and payment reversals;

• corrections and legally required withholdings;

• negative balances and other amounts you owe OurSpace; and

• other deductions authorized by the Terms, this Agreement, the booking details, or law.

The remaining amount may be transferred through Stripe Connect. Host payouts ordinarily have a seven-day delay before funds move from the Host's Stripe-connected account to the Host's bank account, subject to Stripe's settings, verification, compliance requirements, and restrictions. Payout timing is an estimate and is not guaranteed.

A payout may be delayed, held, reduced, withheld, reversed, or cancelled where reasonably necessary because of payment failure, fraud concerns, verification, refunds, chargebacks, disputes, Resolution Centre review, safety concerns, Policy violations, account restrictions, legal or tax requirements, provider restrictions, negative balances, or operational errors.

OurSpace may lawfully recover an amount you owe by deducting it from current or future payouts, maintaining a negative balance, charging an authorized payment method where permitted, suspending payouts or Bookings, requesting direct repayment, or using another lawful method.

12. Initial Payments and Failed Payments

The initial Renter charge may be processed up to 48 hours before the Booking Start Time. For a Booking confirmed less than 48 hours before start, payment may be processed immediately or as soon as reasonably practicable.

You must not allow drop-off before the required initial payment succeeds. If you knowingly permit an unauthorized drop-off before payment succeeds, the Booking may be reviewed and OurSpace does not guarantee payment to you.

If the initial payment fails:

• the Renter will be notified and may be required to update the payment method;

• you may be notified that payment is unresolved;

• drop-off and activation remain unavailable;

• OurSpace may retry the payment; and

• no Host payout will be issued unless payment succeeds.

Unless another deadline is displayed, the initial payment must ordinarily succeed no later than 24 hours before the Booking Start Time. If it remains unresolved, the Booking may be automatically cancelled, your availability may be released, drop-off will not be permitted, no payout will be issued, and Host-facing fees will not be retained where no payment succeeded.

If a recurring payment fails:

• the Booking may be marked past due;

• you and the Renter may be notified;

• OurSpace may retry payment;

• no payout will be released for the unpaid cycle; and

• the Booking does not immediately end while Stored Items remain in the Space.

OurSpace may provide a three-calendar-day grace period. If payment remains unresolved after three days, it may be classified as delinquent and escalated. If it remains unresolved seven calendar days after failure, the Booking may be placed in termination-pending status, automatic renewal may be suspended, and prompt payment, pickup, or Resolution Centre action may be required.

A payment failure never authorizes unlawful self-help against Stored Items.

13. Recurring Billing and Booking Changes

Bookings may renew on the disclosed Billing Cycle. Each new cycle may be charged at its start.

Recurring charges may continue until the Renter submits an End Request, applicable requirements are satisfied, all property is removed, Pickup Verification is complete, any applicable dispute is addressed, and the Platform closes the Booking. A statement by either party that the Booking has ended does not by itself stop billing or complete the Booking.

More than 48 hours before the Booking Start Time, the Renter may request a change that requires your approval. Updated price, date, fee, tax, and other material terms must be disclosed and may require Renter reconfirmation.

Within 48 hours of the Booking Start Time, material changes may require a Resolution Centre request or cancellation and a new Booking Request. Existing cancellation rules may apply, and a genuinely new Booking may carry new Contract-Start Fees.

14. Renter Cancellations and No-Shows

Detailed cancellation and refund rules appear in the Refund & Cancellation Policy and the Terms.

If the Renter cancels more than 48 hours before the Booking Start Time, the Renter is not normally charged, no Host payout is issued, and Service Fees and Contract-Start Fees do not apply.

If the Renter cancels within 48 hours of the Booking Start Time, the first Billing Cycle is normally non-refundable where you remained ready and able to perform. In that case, you ordinarily receive the first-cycle Host Storage Charge less the Host Service Fee and Host Contract-Start Fee, subject to the normal payout delay, payment success, and any review or hold.

This late-cancellation outcome does not protect you if you cancelled, could not provide the Space, denied access, failed to attend drop-off, materially misrepresented the Space, provided an unsafe or unusable Space, asked the Renter to cancel, or otherwise materially breached the Booking. In those cases, the Renter may receive a full refund and your payout may be cancelled or recovered.

Where you were available and ready but the Renter does not attend drop-off, the first cycle and applicable fees may remain non-refundable, but the Booking does not automatically become active merely because payment occurred. The parties may reschedule through the Platform. Future charges will not continue indefinitely where no Stored Items were placed in the Space.

If you do not attend or provide required access at drop-off, the Renter may receive a full refund, no Host payout will be issued, Host-facing fees may be reversed, and enforcement may apply.

15. Host Cancellations Before Storage Begins

If you cancel or cannot provide the Space before storage begins:

• the Renter receives a full refund in accordance with the Refund & Cancellation Policy;

• no Host Storage Charge is paid to you;

• Host-facing fees are cancelled or reversed;

• applicable taxes are adjusted; and

• account, listing, payout, or enforcement action may apply.

Repeated, avoidable, serious, or misleading cancellations may result in education, warnings, listing restrictions, Booking limitations, payout delay, temporary suspension, account review, or termination.

A verified emergency, serious safety concern, unavoidable property event, or legal requirement may affect enforcement, but it does not remove a Renter's applicable refund rights where you cannot provide the Space.

OurSpace does not currently provide Platform credits and does not guarantee replacement storage or reimbursement for indirect expenses unless expressly approved or required by law.

16. Host Ending an Active Booking

You must ordinarily give at least 30 calendar days' notice, regardless of the Billing Cycle, before ending an active Booking.

The notice period begins when you submit the Host end request through the Platform. You may choose the earliest permitted date, ordinarily 30 calendar days after submission, or a later date. Off-Platform statements do not replace the formal request.

During the notice period, you must:

• continue providing the Space substantially as agreed;

• provide agreed access;

• cooperate with pickup and retrieval;

• avoid interfering with Stored Items;

• follow the booking terms; and

• complete the required Pickup Verification steps.

The Renter remains responsible for normal charges while the Space remains available. If your required end date falls during a Billing Cycle, the Renter must not be charged for a period after that date, the unavailable portion may be prorated or adjusted, and you may be paid only for the period the Space remained available.

If you give less than 30 days' notice without an approved emergency, the Renter will not be charged for unavailable time, prior charges for unavailable time may be refunded, you may be responsible for the refunded amount, OurSpace may recover it from your payouts or by another lawful method, and enforcement may apply.

17. Emergency Host Termination

You may request shorter or immediate termination where reasonably necessary because of:

• an immediate safety concern;

• illegal or prohibited items;

• serious property damage or contamination;

• fire, flood, structural failure, or another urgent property event;

• non-payment, fraud, or a serious Policy violation;

• a court, government, insurer, or legal requirement; or

• another urgent legal or safety issue.

Where reasonably possible, you must report the issue through the Platform, provide evidence, give notice, avoid unnecessary interference with Stored Items, cooperate with safe retrieval, and preserve relevant records. Immediate protective action may be taken first where genuinely necessary to protect people or property.

Emergency termination does not authorize unlawful seizure or disposal. OurSpace may determine refunds, proration, holds, payout recovery, and enforcement based on the circumstances and evidence. Renter misconduct may result in denial of a refund; Host negligence may result in a refund and payout recovery; an unavoidable emergency may result in fair proration; and unclear responsibility may result in billing, accrual, Booking, or payout holds during review.

18. End Requests, Pickup, and Completion

A Renter's End Request does not by itself complete a Booking. The current paid Billing Cycle normally becomes the final cycle, and the Renter does not ordinarily receive a prorated refund merely for removing property early or not using all available time.

To complete the Booking, the Renter must ordinarily schedule pickup, remove all Stored Items and Renter-owned waste, locks, or materials, provide the required security or completion code to the Host, upload the required pickup or condition photograph, and complete other displayed Pickup Verification steps.

As Host, you must:

• reasonably cooperate with pickup scheduling and retrieval;

• enter or confirm the security code provided by the Renter where required;

• complete any Host confirmation displayed by the Platform;

• accurately report whether all Stored Items have been removed; and

• avoid delaying or obstructing proper completion.

The Booking is not complete until the Platform closes it or otherwise confirms completion. If verification is incomplete, OurSpace may send reminders, request evidence, leave the Booking active, manually close it, apply billing or payout holds, or refer it to the Resolution Centre.

Once removal is verified and the Booking is completed, no new Billing Cycle charge should occur. If the Renter removes property before the end of an already-paid cycle, you may relist or reuse the empty Space after completion; the Renter does not retain a right to keep the empty Space reserved, and no prorated refund is ordinarily owed solely because removal occurred early.

If you unreasonably refuse or falsely delay confirmation after removal, OurSpace may close the Booking effective on the verified removal date, refund later improper charges, adjust or recover your payout, and take account action.

19. Property Left Behind and Prohibited Self-Help

If property remains after the expected end date:

• the Booking may remain active and permitted charges may continue;

• you must promptly report the issue through the Platform;

• you must reasonably document the remaining property;

• the Renter must be contacted and retrieval arranged; and

• applicable legal and Platform procedures must be followed.

OurSpace does not determine that property is legally abandoned merely because a Booking ended, payment failed, or property remains in the Space. Most individual Hosts should not assume they have an automatic lien or self-help right to retain, sell, or dispose of property.

You must not keep, use, open, move, withhold, sell, destroy, donate, discard, or dispose of Stored Items except with lawful authority and in compliance with all applicable notice, timing, accounting, court, lien, abandoned-property, storage, and disposal requirements. You must not hold property hostage, demand unauthorized payment, misrepresent your legal rights, or unlawfully prevent retrieval.

Where permitted by law, the Renter may be responsible for reasonable documented storage, transport, handling, notice, legal-process, or lawful-disposal costs. Any such amount is subject to the Terms, applicable law, and Resolution Centre review.

20. Damage, Insurance, and Risk Allocation

You are responsible for your own acts and omissions and those of your household members, employees, contractors, agents, and representatives.

You may be responsible for loss, damage, injury, denial of access, contamination, or other harm caused by your negligence, misconduct, breach, undisclosed hazard, preventable property condition, or failure to provide the Space substantially as described.

Renters are generally responsible for damage their Stored Items or conduct cause, storing only permitted property, packing and protecting their property appropriately, and complying with the Booking and Policies.

Damage and loss claims are separate from booking-refund decisions. OurSpace does not own, possess, insure, or guarantee Stored Items and does not automatically compensate a Host or Renter for property damage or loss. OurSpace will not ordinarily deduct an unverified damage claim from a payment or payout.

You are solely responsible for determining whether your homeowner, condominium, tenant, landlord, vehicle, commercial, or other insurance allows the hosting activity and provides adequate coverage. You should obtain written confirmation from your insurer where appropriate.

Any optional protection or claims program offered by OurSpace is governed by separate terms, eligibility rules, limits, exclusions, deductibles, deadlines, and evidence requirements and is not a substitute for your own insurance.

21. Taxes and Records

You are responsible for determining whether you:

• are registered or required to register for GST/HST or another tax;

• must charge tax on your supply of the Space;

• must issue tax documentation; and

• must report and remit tax or hosting income.

You must provide accurate and current legal name, address, province, postal code, Space address, registration status, GST/HST number, business information, and other information reasonably required for tax calculation, documentation, reporting, or verification.

Where supported and legally permitted, OurSpace may calculate or collect tax on behalf of a registered Host, but you remain responsible for reporting and remitting it unless OurSpace is legally required or formally authorized to do so. OurSpace may issue payout statements, tax summaries, booking records, refund records, and adjustments but does not provide tax or legal advice.

You are responsible for maintaining records required for your hosting activity and obtaining professional advice where needed.

22. Privacy, Renter Information, and Platform Data

OurSpace handles personal information in accordance with the Privacy Policy and applicable privacy law, including Alberta's Personal Information Protection Act where applicable and the federal Personal Information Protection and Electronic Documents Act where applicable, including commercial activity involving Ontario users or personal information crossing provincial or national borders.

The Privacy Policy describes OurSpace's handling of account, identity, facial and biometric verification, payment, payout, tax, listing, exact and approximate location, booking, camera and photograph, message, review, device, analytics, notification, support, dispute, and trusted-contact information. It also explains service-provider processing, cross-border storage, retention, account deletion, safeguards, privacy rights, and contact information for OurSpace's Privacy Officer.

You acknowledge that:

• your listing details, photographs, approximate location, limited profile details, ratings, and reviews may be visible to Platform users or website visitors;

• the exact Space address and necessary access information become available to the Renter when both parties confirm and the Booking enters the confirmed state;

• messages, booking records, security-code results, photographs, timestamps, and dispute evidence may be reviewed or retained where reasonably necessary for booking administration, payment processing, support, safety, fraud prevention, disputes, enforcement, or legal compliance; and

• payment, payout, identity, analytics, email, notification, authentication, hosting, mapping, and related providers may process information as described in the Privacy Policy.

If you receive a Renter's personal information, you may use it only for the Booking, communication, access, safety, dispute, or other Platform purpose for which it was provided. You must protect it against unauthorized access or disclosure and must not publish, sell, market to, retain unnecessarily, or otherwise misuse it.

Account deletion may be delayed or limited because of active Bookings, Stored Items, payments, payouts, refunds, chargebacks, taxes, accounting, fraud prevention, disputes, safety, enforcement, legal claims, regulatory obligations, or other lawful requirements. Closing your account does not erase obligations or records that may lawfully be retained.

23. Disputes, Evidence, Refunds, and Chargebacks

You must promptly report booking issues through the Resolution Centre and cooperate in good faith with reviews. You may be required to provide descriptions, dates, times, messages, photographs, videos, receipts, estimates, inventories, ownership or value evidence, access records, and other relevant information.

OurSpace may apply a billing, accrual, Booking, or payout hold while responsibility or an appropriate outcome is unclear. A hold preserves funds or booking status and does not itself determine fault.

In accordance with the Terms and Policies, OurSpace may decide Platform-level issues concerning refunds, fees, payout adjustments, Booking end dates, completion status, listing or account measures, and claims administration. OurSpace currently does not issue Platform credits.

Approved refunds are ordinarily returned through Stripe to the original payment method. If a refund affects Host funds, OurSpace may cancel or hold a payout, reverse a payout, deduct the amount from future payouts, maintain a negative balance, or recover it by another lawful method.

A chargeback is separate from the Resolution Centre and does not automatically cancel or complete a Booking, stop recurring billing, remove Stored Items, or resolve the underlying dispute. You authorize OurSpace to provide relevant evidence to Stripe, banks, card issuers, and payment networks and to recover affected Host funds as permitted by the Terms and law.

Platform decisions do not prevent a party from pursuing a legal remedy available to them unless they have lawfully agreed otherwise.

24. Suspension, Restrictions, and Termination

OurSpace may take reasonable enforcement action, including removing content, pausing or removing a listing, restricting messaging or payment features, cancelling or restricting a Booking, applying billing or payout holds, delaying or freezing payouts, requiring additional verification, suspending or terminating an account, preserving records, or reporting suspected unlawful activity.

Enforcement may occur where you:

• breach this Agreement, the Terms, a Policy, a Booking, or applicable law;

• fail or evade verification;

• provide false, misleading, incomplete, or outdated information;

• create safety, fraud, legal, financial, or serious reputational risk;

• owe money to OurSpace;

• repeatedly cancel or fail to provide the Space;

• permit prohibited or unsafe items;

• misuse the Platform, messaging, payments, reviews, evidence, or dispute processes; or

• engage in harassment, discrimination, deception, abuse, retaliation, or unlawful conduct.

OurSpace may act without advance notice where reasonably necessary for safety, fraud prevention, payment issues, legal compliance, user protection, or Platform integrity.

You may stop using the Platform or request account closure, subject to active Bookings, outstanding payment and payout obligations, Stored Items, unresolved disputes, chargebacks, claims, and lawful retention. Termination does not eliminate obligations arising before termination. Provisions concerning payment, tax, property, disputes, privacy, records, indemnity, liability, intellectual property, and other matters that by their nature should survive will continue as applicable.

25. No Warranties and Marketplace Risk

To the fullest extent permitted by law, the Platform is provided "as is" and "as available." OurSpace does not guarantee Platform availability, user conduct, listing accuracy, Space suitability, Stored Item safety, successful Booking outcomes, absence of loss, theft, damage, pests, moisture, environmental change, or access issues, or a particular dispute outcome.

Nothing in this Agreement excludes a right, condition, or warranty that cannot lawfully be excluded, including any non-waivable consumer protection applicable to an Ontario or Alberta user.

26. Indemnity

To the extent permitted by law, you will indemnify and hold harmless OurSpace and its affiliates, officers, directors, employees, contractors, and service providers from claims, losses, liabilities, damages, costs, or expenses, including reasonable legal fees, to the extent arising from your:

• breach of this Agreement, the Terms, a Policy, or a Booking;

• misuse of the Platform;

• listing, Space, Stored Items, or hosting activity;

• User Content;

• violation of law or third-party rights;

• false, misleading, or incomplete information;

• property condition, access failure, negligence, fraud, or misconduct;

• tax information or failure to satisfy tax obligations; or

• unlawful handling of property left behind.

This indemnity applies only to the extent the claim or loss arises from your own breach, misuse, act, omission, or violation and does not apply to the extent caused by OurSpace's negligence, willful misconduct, or breach of the Terms or this Agreement.

27. Limitation of Liability

To the fullest extent permitted by law, OurSpace and its directors, officers, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages or loss of data, revenue, profits, opportunities, reputation, goodwill, or expected savings.

If OurSpace is found liable, its total aggregate liability will not exceed the greater of:

• CAD $100; or

• the Service Fees you paid to OurSpace during the 12 months before the event giving rise to the claim.

These limitations do not apply to liability arising from OurSpace's fraud, gross negligence, or willful misconduct; death or personal injury caused by OurSpace's negligence; or any other liability that cannot lawfully be limited or excluded.

28. Compliance With Laws

You must comply with all applicable federal, provincial, territorial, and municipal laws, regulations, bylaws, court orders, regulatory requirements, property rules, and contractual obligations.

This includes rules concerning consumer protection, privacy, discrimination, dangerous goods, property, taxes, payments, storage, parking, access, transportation, fire and building safety, abandoned property, disposal, liens, notice, zoning, licensing, and handling of goods.

If a provision conflicts with a non-waivable legal right or obligation, it will be interpreted and limited only to the extent necessary to comply with law, and the remainder will continue in effect.

29. Changes to This Agreement

OurSpace may update this Agreement and incorporated Policies.

For a material change, OurSpace will provide at least 14 days' advance notice before the change takes effect by email to the address associated with your account and by posting the updated Agreement on the Platform. Material changes include changes to fees, cancellation rights, payment obligations, refund procedures, liability terms, or dispute-resolution terms.

Additional notice may be provided through the Platform, an account notification, login, Booking flow, or another reasonable method. OurSpace may require affirmative acceptance.

Changes to fees, cancellation rights, payment obligations, or refund procedures apply prospectively and will not be applied retroactively to a completed Billing Cycle.

Continued use after the effective date constitutes acceptance where permitted by law. If you do not agree, you must stop using Host features before the effective date, subject to active Bookings and continuing obligations.

30. Governing Law and Dispute Forum

This Agreement is governed by the laws of Alberta and the federal laws of Canada applicable in Alberta, except where mandatory non-waivable law requires otherwise.

Disputes are subject to the courts of Alberta, subject to mandatory legal rights. Where a Host is entitled to non-waivable substantive or procedural protections under the law of another province, including Ontario, those protections, including any right to bring a claim before the courts of that province and any prohibition on a mandatory arbitration or class-action waiver, apply to the extent required by law despite the foregoing choice of law and forum.

31. General Terms

This Agreement, the Terms, applicable role-specific agreements, incorporated Policies, listing terms, and booking details form the applicable agreement concerning your use of the Platform as a Host.

If a provision is invalid or unenforceable, it will be limited or severed to the minimum extent necessary, and the remainder will continue. A failure to enforce a provision is not a waiver.

You may not assign this Agreement without OurSpace's consent. OurSpace may assign it in connection with a reorganization, financing, merger, sale, or transfer.

Headings are for convenience. "Including" means "including without limitation." Electronic acceptance has the same effect as a handwritten signature where permitted by law.

32. Notices and Contact

You consent to receiving notices, disclosures, contract copies, and other communications electronically through the Platform, by email, or using other contact information you provide. You are responsible for keeping your contact information current.

OurSpace Technologies Inc.

Calgary, Alberta, Canada

Email: support@ourspacetech.com

Website: https://ourspacetech.com/

Help Centre: https://ourspacetech.com/help-centre/

Resolution Centre: https://ourspacetech.com/resolution-centre/

Privacy Policy: https://ourspacetech.com/privacy-policy/

The current Refund & Cancellation Policy and Prohibited Items Policy are available through the Platform and OurSpace website.