User Agreements

Effective Date: August 9, 2026

Last Updated: August 9, 2026

This Renter Agreement (the "Agreement") is a legally binding agreement between OurSpace Technologies Inc. ("OurSpace," "we," "us," or "our") and the individual or entity using the OurSpace Platform as a Renter ("Renter," "you," or "your").

This Agreement governs your use of the OurSpace mobile application, website, and related services to search for, request, book, access, and use storage or parking space offered by independent third-party Hosts.

By electronically accepting this Agreement, completing Renter onboarding, submitting or confirming a Booking Request, placing Stored Items in a Space, or otherwise using the Platform as a Renter, you agree to this Agreement and the incorporated agreements and policies identified below. If you do not agree, you must not use the Platform as a Renter.

This Agreement supplements the OurSpace App Terms & Conditions ("Terms"). The Terms govern your general use of the Platform and are incorporated into this Agreement. You must also comply with the Privacy Policy, Refund & Cancellation Policy, Prohibited Items Policy, applicable Booking details, and any Help Centre or Resolution Centre rule expressly identified as binding (collectively, the "Policies"). The Renter Agreement, Host Agreement, Prohibited Items Policy, and Refund & Cancellation Policy are available at https://ourspacetech.com/user-agreements/.

If this Agreement and the Terms cannot reasonably be read together, the Terms control unless this Agreement expressly states that a Renter-specific provision overrides the Terms. Nothing in this Agreement limits a right or remedy that cannot lawfully be waived.

OurSpace currently operates in Alberta and Ontario, Canada. Non-waivable protections under applicable federal or provincial law continue to apply.

1. Nature of the Platform

OurSpace operates a digital marketplace that enables Hosts and Renters to connect and form storage or parking arrangements.

OurSpace provides technology, listing, search, booking-administration, payment-coordination, communication, verification, support, and dispute-management services. OurSpace:

• does not own, rent, lease, operate, or directly provide a listed Space;

• does not take physical possession, custody, or control of Stored Items;

• is not the storage operator, warehouse operator, warehouseman, carrier, mover, landlord, property manager, insurer, or bailee in physical possession of Stored Items;

• does not inspect every Space, supervise every exchange, or guarantee the conduct of any user; and

• is not the party supplying the underlying Space.

The Host is the independent party offering the Space. Each Confirmed Booking creates a direct storage or parking arrangement between the Host and Renter, subject to the Terms, this Agreement, the Host Agreement, the Policies, the listing, and the Booking details.

2. Definitions

Capitalized terms not defined here have the meanings given in the Terms.

"Active" means the Platform status indicating that a Booking has begun and remains ongoing.

"Billing Cycle" means the recurring storage or parking period disclosed for a Booking, which may be daily, weekly, monthly, or another stated period.

"Booking" means a storage or parking arrangement facilitated through the Platform.

"Booking Request" means a request submitted by a Renter for a listed Space.

"Booking Start Time" means the start date and time shown in the confirmed Booking details.

"Confirmed Booking" means a Booking that has completed the required Host and Renter confirmation steps and is marked confirmed by the Platform.

"Contract-Start Fee" means the one-time fee ordinarily charged by OurSpace on the first payment under a new Host-Renter Booking contract.

"End Request" means a formal request submitted through the Platform to end an Active Booking.

"Full Refund" means a refund of the applicable Host Storage Charge, Renter Service Fee, Renter Contract-Start Fee, and related taxes, subject to the Refund & Cancellation Policy and applicable law.

"Host" means an independent user who offers a Space through the Platform.

"Host Storage Charge" means the base amount set by the Host for use of the Space, before OurSpace fees and applicable taxes.

"Pickup Verification" means the Platform process used to verify removal of all Stored Items and complete a Booking.

"Platform" means the OurSpace website, mobile application, communication tools, payment flows, support channels, and related services.

"Renter Service Fee" means the fee charged by OurSpace to the Renter for Platform services.

"Space" means the storage or parking area offered by a Host, including a garage, basement, closet, shed, room, driveway, parking space, or similar area.

"Stored Items" means the goods, belongings, vehicles, boxes, containers, or other personal property placed or parked in a Space by or for the Renter.

3. Eligibility and Authority

To use the Platform as a Renter, you must:

• be at least 18 years old and legally capable of entering a binding contract;

• provide current, complete, and accurate account, identity, contact, and payment information;

• complete required verification and onboarding steps;

• have the legal right to possess, store, park, access, and remove all Stored Items;

• use only payment and identity information you are authorized to use;

• comply with this Agreement, the Terms, the Policies, Booking details, and applicable law; and

• use the Platform only for lawful personal or business purposes permitted by OurSpace.

If you use the Platform for a business or other organization, you represent and warrant that you have authority to bind that entity. The same account may act as both a Host and a Renter, but the applicable role-specific agreement governs each activity.

4. Account Security, Verification, and Electronic Consent

You are responsible for keeping your account credentials secure, maintaining current information, and promptly reporting suspected unauthorized access or account compromise. You are responsible for activity under your account except to the extent caused by OurSpace or otherwise provided by law.

You authorize OurSpace and its service providers, including Stripe and Stripe Identity where applicable, to perform identity, payment, address, fraud-prevention, authentication, and risk checks as described in the Terms and Privacy Policy. Required verification may include government-issued identification and a selfie or facial scan processed by Stripe Identity.

You agree that, to the extent permitted by law:

• electronic acceptance has the same legal effect as a handwritten signature;

• electronic records, notices, disclosures, confirmations, and receipts may satisfy writing requirements; and

• Booking contracts, receipts, Policy versions, and notices may be delivered through the Platform or by email in a form you can retain.

5. Listings, Suitability, and Booking Requests

A listing is an invitation to submit a Booking Request. It is not a guaranteed offer, reservation, or representation by OurSpace that the Space is suitable for your Stored Items.

Before requesting or confirming a Booking, you must review the listing and Booking details, including:

• the type, size, condition, security, and environmental features of the Space;

• approximate location before confirmation;

• access rules and permitted access times;

• packing, vehicle, container, or item requirements;

• prohibited or restricted items;

• start date, any end date, and Billing Cycle;

• price, fees, taxes, cancellation terms, and automatic renewal; and

• other material restrictions or Host rules disclosed through the Platform.

You are responsible for deciding whether the Space is appropriate for the nature, size, value, sensitivity, and insurance needs of your Stored Items. You should ask the Host questions through in-app messaging before confirming if any material detail is unclear.

6. Booking Formation, Required Disclosures, and Address Access

A Booking is not confirmed solely because you submit a Booking Request or the Host accepts it. Confirmation may also require Renter confirmation, identity verification, payment authorization, acceptance of Booking rules, completion of account requirements, and other steps displayed through the Platform.

A Booking becomes a Confirmed Booking only when the Platform marks it as confirmed after the required confirmation steps are completed. Required initial payment must succeed before the Booking begins or Stored Items are placed in the Space, unless OurSpace expressly approves another arrangement.

Before you complete a paid Booking Request, OurSpace will provide the disclosures required by applicable law, including a description of the services, an itemized price breakdown, the Billing Cycle and renewal terms, and the applicable cancellation and refund terms. You will have an express opportunity to review the details, correct errors, and accept or decline the transaction before payment is submitted. After confirmation, OurSpace will provide a copy of the Booking contract in a form you can retain and print within the period required by law.

Before a Booking is confirmed, the Platform displays only an approximate location and does not display the full street address to prospective Renters. Once the Host and Renter have both confirmed the Booking and it enters the confirmed state, the full Space address and necessary access information become available to the Renter for coordination, drop-off, access, pickup, and retrieval.

You must not use the address or access information to enter unauthorized areas, contact occupants for unrelated purposes, harass any person, bypass the Platform, or facilitate an off-Platform transaction.

7. Statutory Internet-Agreement Rights

This Section applies to paid transactions formed through text-based internet communication to the extent Alberta's Internet Sales Contract Regulation, Ontario's Consumer Protection Act, 2002, or another applicable law applies.

In addition to the contractual cancellation rights in this Agreement and the Refund & Cancellation Policy:

• if OurSpace does not provide required pre-transaction disclosure or a proper opportunity to review and correct errors, you may have the right to cancel the affected Booking within seven days after receiving the Booking contract; and

• if OurSpace does not provide the required copy of the Booking contract, you may have the right to cancel within 30 days after the contract was formed.

Nothing in this Agreement limits any other non-waivable disclosure, cancellation, refund, or consumer-protection right. The Terms contain additional detail concerning these rights.

8. Renter Representations and Stored Items

You represent, warrant, and agree that:

• you own the Stored Items or otherwise have full legal authority to possess, store, park, access, and remove them;

• any item description, inventory, value, ownership, or condition information you provide is accurate and complete;

• the Stored Items are lawful, safe, properly prepared, and suitable for the booked Space;

• the Stored Items will not damage, contaminate, infest, overload, obstruct, or create an unreasonable risk to the Space, property, Host, neighbours, or any other person;

• the Stored Items do not violate law, third-party rights, sanctions, the listing, this Agreement, or the Prohibited Items Policy; and

• you will promptly remove any item reasonably identified by the Host or OurSpace as unauthorized, unsafe, unlawful, improperly disclosed, or prohibited.

You must not store another person's property without authority or intentionally leave property behind.

9. Prohibited Items and Safety

You may store or park only property permitted under the Prohibited Items Policy, the listing, the Booking details, and applicable law.

Prohibited property includes illegal or stolen property, dangerous goods, explosives, flammable or hazardous materials, perishable goods, unlawful weapons, controlled substances, live animals, human remains, property requiring regulated conditions not provided by the Space, property creating an unreasonable risk, and any other item identified in the Prohibited Items Policy.

The full Prohibited Items Policy is available at https://ourspacetech.com/user-agreements/.

OurSpace may require removal, restrict or cancel a Booking, suspend an account, contact emergency services, notify authorities, or take another reasonable safety or enforcement action. Immediate action may be taken where reasonably necessary to protect people, property, or comply with law.

10. Packing, Inventory, and Condition Evidence

You are responsible for properly packing, securing, labelling, protecting, loading, unloading, and transporting your Stored Items.

You must:

• use containers, locks, covers, supports, and packaging reasonably suitable for the Stored Items;

• protect fragile, sensitive, moisture-vulnerable, or temperature-sensitive property;

• prevent leaks, shifting, odours, pests, contamination, obstruction, or damage;

• keep an accurate inventory and your own evidence of ownership and value; and

• take and upload clear drop-off, pickup, item, or condition photographs when required by the Platform.

Neither the Host nor OurSpace is responsible for inadequate packing or ordinary deterioration arising from the nature of an item, packaging failure, temperature, humidity, dust, pests, or other storage conditions, except to the extent responsibility cannot lawfully be excluded or arises from that party's own actionable conduct.

11. Access, Drop-Off, Conduct, and Property Rules

You must:

• communicate respectfully and primarily through in-app messaging;

• attend scheduled drop-off, access, and pickup appointments on time;

• follow reasonable property, access, parking, building, and safety instructions disclosed before confirmation or reasonably required afterward for safety or legal compliance;

• access only the approved Space and approved routes to it;

• avoid nuisance, disturbance, obstruction, harassment, or safety risks;

• not duplicate, share, retain, or misuse keys, codes, fobs, or access credentials;

• not permit another person to access the Space unless authorized by the Host and permitted through the Platform; and

• complete required drop-off, security-code, photograph, and Pickup Verification steps.

A Host may deny or delay access where reasonably necessary because of an immediate safety concern, emergency, identity concern, legal requirement, prohibited items, suspected fraud, serious Policy violation, or unpaid amount. A Host must not unlawfully prevent retrieval or use access as leverage for an unauthorized payment. If access is denied or delayed, promptly use the Resolution Centre.

12. Prices, Renter Fees, and Taxes

You agree to pay the amounts disclosed for your Booking, which may include the Host Storage Charge, OurSpace fees, applicable taxes, approved adjustments, and other lawfully payable amounts.

Unless another amount is clearly disclosed before confirmation:

• OurSpace charges a Renter Service Fee equal to 9.5% of the applicable Host Storage Charge;

• the Renter Service Fee is added to your total;

• on the first payment under a new Host-Renter Booking contract, OurSpace charges you a one-time $4.00 Renter Contract-Start Fee; and

• applicable GST/HST or other taxes may be charged.

The Contract-Start Fee does not ordinarily repeat during later recurring payments under the same Active Booking. A new Contract-Start Fee may apply where a genuinely new Booking is created, an ended or cancelled Booking is replaced, the parties move to another listed Space, or the original contract is materially replaced, as disclosed before confirmation.

OurSpace may change its fee structure prospectively with the notice required by this Agreement and law. A revised fee will not be applied retroactively to a completed Billing Cycle.

13. Payment Authorization and Recurring Billing

You authorize OurSpace and its payment providers to store and authenticate your selected payment method and to process valid initial, recurring, adjusted, or other authorized charges under the Booking, this Agreement, the Terms, and the Policies.

Bookings may renew daily, weekly, monthly, or on another disclosed Billing Cycle. Each new cycle may be charged at its start. By confirming a recurring Booking, you authorize off-session recurring charges to the saved payment method.

Recurring charges may continue until:

• an End Request has been submitted;

• applicable notice and Booking requirements have been satisfied;

• all Stored Items and Renter-owned materials have been removed;

• Pickup Verification is complete;

• any applicable dispute has been addressed; and

• the Platform closes the Booking.

A statement by you or the Host that the Booking has ended does not by itself stop charges, remove property, or complete the Booking. You must maintain a valid payment method while amounts remain due.

You must not make or request off-Platform payment for a Platform-originated Booking unless OurSpace expressly permits it.

14. Initial Payment Timing and Failure

The initial charge may be processed up to 48 hours before the Booking Start Time. If a Booking is created or confirmed less than 48 hours before start, payment may be processed immediately or as soon as reasonably practicable.

You must not place Stored Items in the Space before the required initial payment succeeds. If the initial payment fails:

• you will be notified and may be required to update or authenticate your payment method;

• the Host may be notified that payment remains unresolved;

• drop-off and activation remain unavailable;

• OurSpace may retry the payment; and

• no Host payout will be issued unless payment succeeds.

Unless another deadline is displayed, payment must ordinarily succeed no later than 24 hours before the Booking Start Time. If it remains unresolved, the Booking may be automatically cancelled, the Host's availability may be released, drop-off will not be permitted, Contract-Start Fees will not be retained where no payment succeeded, and you may be restricted from making another Booking until valid payment information is provided.

A payment that requires cardholder authentication may be handled differently from a declined payment.

15. Failed Recurring Payments

If a recurring payment fails:

• the Booking may be marked past due;

• you and the Host may be notified;

• you remain responsible for the outstanding amount;

• OurSpace may retry the payment;

• your ability to create or extend Bookings may be restricted;

• pickup and Resolution Centre access remain available; and

• no Host payout will be released for the unpaid cycle.

A recurring-payment failure does not immediately end a Booking while Stored Items remain in the Space and does not authorize the Host to seize, withhold, use, sell, destroy, donate, or dispose of your property.

OurSpace may provide a three-calendar-day grace period. If payment remains unresolved after three days, it may be classified as delinquent, account features may be restricted, and you may be required to pay, arrange pickup, or contact the Resolution Centre.

If payment remains unresolved seven calendar days after failure, the Booking may be placed in termination-pending status, automatic renewal may be suspended, and you may be required to pay, arrange prompt pickup, or submit a Resolution Centre request. If you remain unreachable or do not retrieve the property, the Property Left Behind process may begin. Additional amounts after termination becomes pending may be reviewed through the Resolution Centre rather than accumulating indefinitely without review.

16. Booking Changes

More than 48 hours before the Booking Start Time, you may request a change through the Platform. The Host must approve it, updated material terms must be disclosed, and you may be required to reconfirm or authorize an increased charge. An ordinary approved amendment does not normally trigger another Contract-Start Fee.

Within 48 hours of the Booking Start Time, a material change may require a Resolution Centre request or cancellation and a new Booking Request. Existing cancellation rules may apply to the cancelled Booking, and a genuinely new Booking may carry new Contract-Start Fees.

17. Renter Cancellations Before Storage Begins

The detailed cancellation and refund rules are in the Refund & Cancellation Policy available at https://ourspacetech.com/user-agreements/. Statutory rights under Section 7 apply in addition to these contractual rules.

If you cancel more than 48 hours before the Booking Start Time, you will not normally be charged, no Host payout will be issued, and Service Fees and Contract-Start Fees will not apply. An amount charged in error will be refunded.

If you cancel within 48 hours of the Booking Start Time, the first Billing Cycle is normally non-refundable where the Host remained ready and able to perform. In that case, the Host Storage Charge, Renter Service Fee, Contract-Start Fees, and applicable taxes may be retained or processed as described in the Refund & Cancellation Policy. No future recurring charges apply if no property was stored.

The late-cancellation rule does not protect a Host who cancels, cannot provide the Space, denies access, misses drop-off, materially misrepresents the Space, provides an unsafe or unusable Space, or otherwise materially breaches the Booking. In those cases, you may receive a Full Refund.

A Booking confirmed less than 48 hours before start is a short-notice Booking. Payment may be processed immediately and the first Billing Cycle and applicable fees may already be within the normal non-refundable period. OurSpace may require a separate acknowledgment.

18. No-Shows

If you miss drop-off while the Host was available and ready, the first Billing Cycle and applicable fees may remain non-refundable. The parties may reschedule through the Platform. Payment alone does not automatically make the Booking Active, and future recurring charges will not continue indefinitely where no Stored Items were placed in the Space.

If the Host misses drop-off or cannot provide the Space, you may receive a Full Refund and Host enforcement may apply.

If you miss pickup, the Booking may remain Active, charges may continue where permitted, and a new pickup time must be arranged.

If the Host misses pickup or prevents retrieval, billing may be held and you will not ordinarily be charged for a period caused solely by the Host's failure. Promptly document the issue and submit a Resolution Centre request.

19. Renter End Requests, Early Removal, and Pickup Verification

You may submit an End Request through the Platform. An End Request does not by itself complete the Booking or stop payment obligations.

The current paid Billing Cycle will normally become the final cycle. You remain responsible for that full cycle and do not ordinarily receive a prorated refund for unused time.

To complete the Booking, you must ordinarily:

• coordinate and schedule pickup with the Host;

• remove all Stored Items and Renter-owned waste, locks, packing materials, and other property;

• provide the required security or completion code to the Host;

• take and upload the required pickup or condition photograph;

• complete any other displayed Pickup Verification steps; and

• obtain Platform closure or confirmation of completion.

If you remove property early and Pickup Verification is completed, the Booking may close, the Host may relist or otherwise use the empty Space, and you do not retain a right to use it for the remainder of the paid cycle. No prorated refund is ordinarily owed.

If Pickup Verification remains incomplete, OurSpace may send reminders, request evidence, leave the Booking Active, manually close it, apply a billing or payout hold, refer the matter to the Resolution Centre, or take another reasonable action.

20. Host Ending or Cancelling a Booking

If a Host cancels before storage begins, you receive a Full Refund, no Host Storage Charge is paid to the Host, and Host-facing fees and taxes are reversed or adjusted. A Host emergency may affect Host enforcement, but it does not remove your applicable refund rights where the Space cannot be provided. OurSpace does not guarantee replacement storage or reimbursement of indirect costs unless expressly approved.

To end an Active Booking, a Host must ordinarily submit a formal request through the Platform and provide at least 30 calendar days' notice, regardless of the Billing Cycle. An off-Platform statement does not replace the formal request.

During the notice period, the Host must ordinarily continue providing the Space and agreed access, cooperate with pickup, avoid interfering with Stored Items, and complete Pickup Verification. You remain responsible for normal charges while the Space remains available.

If the Host-required end date falls during a Billing Cycle, you must not be charged after that date. The unavailable portion may be prorated, refunded, reversed, or adjusted. If the Host gives less than 30 days' notice without an approved emergency, you are not charged for unavailable periods and prior charges for unavailable time may be refunded.

21. Emergency Host Termination

A Host may request shorter or immediate termination because of an immediate safety concern, illegal or prohibited items, serious property damage, contamination, fire, flood, structural failure, non-payment, fraud, serious Policy violation, court or government requirement, or another urgent legal or safety issue.

Where reasonably possible, the Host must report the issue, provide evidence, give notice, avoid unnecessary interference with Stored Items, cooperate with safe retrieval, and preserve relevant records. Immediate action may be taken first where necessary to protect people or property.

Emergency termination does not authorize unlawful seizure or disposal. Outcomes may depend on responsibility:

• where Renter misconduct caused the termination, the current cycle may remain payable and a refund may be denied;

• where Host negligence caused the loss of availability, you may receive a refund for unavailable time;

• where an unavoidable emergency occurred, fair proration may apply based on the usable period; and

• where responsibility is unclear, OurSpace may apply billing, accrual, Booking, or payout holds during review.

22. Disputed Completion

If you state that all property was removed but the Host does not confirm, the parties must provide relevant evidence. The Booking may enter disputed-completion status, future billing and the affected Host payout may be held, and OurSpace may review photographs, codes, messages, timestamps, access records, and payment records.

If removal is verified, the Booking may close effective on the verified removal date, later improper charges may be refunded, and the Host payout may be adjusted. If property remained, the Booking may remain Active, permitted billing may continue, pickup must be completed, and Property Left Behind rules may apply.

23. Property Left Behind and Prohibited Self-Help

You must remove all Stored Items by the required Booking-end deadline. If property remains, the Booking may remain Active, charges may continue where permitted, retrieval must be arranged, and applicable legal procedures must be followed. You may be responsible for reasonable documented continued storage, transport, handling, notice, legal-process, and lawful-disposal costs where permitted by law.

OurSpace does not determine that property is legally abandoned merely because a Booking ended, payment failed, or property remains in the Space. A Host must not keep, use, open, move, withhold, sell, destroy, donate, discard, or dispose of Stored Items except with lawful authority and in compliance with applicable notice, timing, accounting, court, lien, abandoned-property, storage, and disposal requirements.

OurSpace does not take custody of Stored Items and does not authorize disposal merely because a Booking ended or payment failed. OurSpace may facilitate communication, contact you or an appropriately authorized trusted contact, preserve records, apply holds or account restrictions, retry permitted payments, review evidence, or direct the matter through the Resolution Centre.

You must not intentionally abandon property, refuse lawful removal obligations, damage the premises, access unauthorized areas, threaten or harass the Host, or demand access outside lawful or agreed conditions.

24. Damage, Insurance, and Risk Allocation

You store or park property at your own risk and are responsible for assessing whether the Space is suitable. OurSpace does not own, possess, insure, or guarantee Stored Items and does not automatically compensate a Host or Renter for loss or damage.

You are responsible for loss, contamination, infestation, damage, cleanup costs, fines, and reasonable expenses arising from your Stored Items, packing materials, access conduct, guests or representatives, or breach of this Agreement, to the extent permitted by law.

You should determine whether homeowner, tenant, commercial, vehicle, storage, or other insurance provides appropriate coverage and maintain coverage suitable for the full value and risks of your property. Avoid storing high-value, delicate, sentimental, or irreplaceable property unless you have independently determined that the Space and your insurance are appropriate.

Damage and loss claims are separate from Booking-refund decisions. OurSpace may collect evidence, facilitate communication, preserve records, restrict accounts for misconduct, refer users to insurers or authorities, and separately decide whether a Booking refund is appropriate. OurSpace will not ordinarily charge an unverified damage claim to your payment method.

25. No Tenancy or Property Interest

A Booking grants only a limited contractual permission to use the approved Space for the permitted storage or parking purpose and period. It does not create a residential tenancy, commercial lease, landlord-tenant relationship, ownership interest, easement, exclusive possession, security interest, or other interest in land.

You must not sleep, reside, work, conduct business operations from, or occupy the Space except as reasonably necessary for approved drop-off, access, and pickup. Mandatory laws apply where they cannot be excluded.

26. Privacy, Host Information, and Platform Data

OurSpace handles personal information in accordance with the Privacy Policy and applicable privacy law, including Alberta's Personal Information Protection Act where applicable and the federal Personal Information Protection and Electronic Documents Act where applicable, including commercial activity involving Ontario users or personal information crossing provincial or national borders.

The Privacy Policy describes OurSpace's handling of account, identity, facial and biometric verification, payment, tax, exact and approximate location, Booking, camera and photograph, message, review, device, Google Analytics, email, notification, support, dispute, and trusted-contact information. It also explains service-provider processing, cross-border storage, retention, account deletion, safeguards, privacy rights, and contact information for OurSpace's Privacy Officer.

You acknowledge that:

• the full Space address and necessary access information become available to you when both parties confirm and the Booking enters the confirmed state;

• limited account, profile, Booking, access, and communication information may be disclosed to the Host as reasonably necessary to administer the Booking;

• messages, Booking records, security-code results, photographs, timestamps, and dispute evidence may be reviewed or retained where reasonably necessary for Booking administration, payment processing, support, safety, fraud prevention, disputes, enforcement, or legal compliance; and

• identity, payment, authentication, hosting, mapping, analytics, email, notification, and related providers may process information as described in the Privacy Policy.

You must use Host personal information only for the Booking, safety, support, dispute resolution, or another lawful purpose directly connected with the Platform. You must not scrape, sell, publish, harass, market to, or use Host information for an unrelated purpose.

Account deletion may be delayed or limited because of Active Bookings, Stored Items, payments, refunds, chargebacks, taxes, accounting, fraud prevention, disputes, safety, enforcement, legal claims, regulatory obligations, or other lawful requirements. Closing your account does not erase obligations or records that may lawfully be retained.

27. Disputes, Evidence, Refunds, and Chargebacks

You must report a Booking issue promptly through the Resolution Centre and cooperate in good faith. OurSpace may request descriptions, dates, times, photographs, videos, codes, messages, receipts, inventories, ownership or value evidence, access records, and other relevant information.

OurSpace may apply billing, accrual, Booking, or payout holds while preserving funds or Booking status and reviewing responsibility. A hold does not itself determine responsibility.

OurSpace may make Platform-level decisions concerning refunds, billing adjustments, fees, Booking status, account measures, and evidence handling under the Terms and Policies. These decisions do not prevent either party from pursuing an available legal remedy unless otherwise agreed.

Approved refunds are ordinarily processed through Stripe to the original payment method. OurSpace does not currently provide Platform credit. Refund timing after submission may depend on Stripe, the card network, and the issuing financial institution.

A chargeback is separate from the Resolution Centre and does not automatically cancel or complete a Booking, stop recurring billing, complete Pickup Verification, remove Stored Items, resolve the underlying dispute, or eliminate a properly owed amount. OurSpace may provide relevant evidence to Stripe, banks, card issuers, and payment networks. Fraudulent or abusive chargebacks may result in account restrictions or other enforcement.

28. Suspension, Restrictions, and Termination

OurSpace may take reasonable enforcement action, including removing content, restricting messaging or payment features, cancelling or restricting a Booking, applying billing or payout holds, requiring additional verification, preserving records, suspending or terminating an account, or reporting suspected unlawful activity.

Action may be taken if you:

• breach this Agreement, the Terms, a Policy, or Booking terms;

• fail required verification or payment obligations;

• store prohibited, unsafe, unlawful, or materially undisclosed property;

• create a legal, fraud, safety, property, or reputational risk;

• misuse the Platform, messaging, reviews, payments, evidence, or dispute processes;

• harass, deceive, threaten, abuse, or unlawfully discriminate against another person; or

• otherwise engage in unlawful or serious misconduct.

OurSpace may act without advance notice where reasonably necessary for safety, fraud prevention, payment issues, legal compliance, user protection, or Platform integrity.

You may stop using the Platform or request account closure, subject to Active Bookings, Stored Items, outstanding payments, unresolved disputes, refunds, chargebacks, claims, and lawful retention. Termination does not eliminate obligations arising before termination. Provisions concerning payment, property, disputes, privacy, records, indemnity, liability, intellectual property, and other matters that by their nature should survive will continue as applicable.

29. No Warranties and Marketplace Risk

To the fullest extent permitted by law, the Platform is provided "as is" and "as available." OurSpace does not guarantee Platform availability, user conduct, listing accuracy, Space suitability, Stored Item safety, successful Booking outcomes, uninterrupted access, or the absence of loss, theft, damage, pests, moisture, temperature changes, environmental conditions, or third-party service disruption.

Nothing in this Agreement excludes a right or warranty that cannot lawfully be excluded, including any deemed warranty that services supplied under a consumer agreement are of a reasonably acceptable quality under Ontario's Consumer Protection Act, 2002, or an equivalent non-waivable warranty under applicable law.

30. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless OurSpace and its affiliates, officers, directors, employees, contractors, and service providers from claims, losses, liabilities, damages, costs, or expenses arising from:

• your misuse of the Platform;

• your User Content or Stored Items;

• your Booking, access conduct, guests, or representatives;

• property left behind;

• your breach of this Agreement, the Terms, a Policy, or Booking terms;

• your violation of law or third-party rights;

• damage, contamination, infestation, injury, fraud, or misconduct caused by you or your property; or

• false, misleading, or incomplete information you provide.

This indemnity applies only to the extent the relevant claim, loss, liability, damage, cost, or expense arises from your own breach, misuse, or violation and does not apply to the extent caused by OurSpace's negligence, willful misconduct, or breach of the Terms or this Agreement.

31. Limitation of Liability

To the fullest extent permitted by law, OurSpace and its directors, officers, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of data, revenue, profits, opportunities, reputation, goodwill, or expected savings arising from the Platform, a listing, Booking, cancellation, payment, dispute, access issue, Stored Items, property left behind, damage, unauthorized access, downtime, or a third-party service.

If OurSpace is found liable, its total aggregate liability will not exceed the greater of:

• CAD $100; or

• the Service Fees you paid to OurSpace during the 12 months before the event giving rise to the claim.

These limitations and this cap do not apply to liability arising from OurSpace's fraud, gross negligence, or willful misconduct; death or personal injury caused by OurSpace's negligence; or any other liability that cannot lawfully be limited or excluded.

32. Compliance With Laws

You must comply with applicable federal and provincial laws, municipal bylaws, court orders, regulatory requirements, property rules, contractual obligations, and other lawful requirements.

This includes rules concerning consumer protection, privacy, discrimination, dangerous goods, property, payments, storage, parking, access, transportation, fire and building safety, abandoned property, disposal, liens, notice, and handling of goods.

33. Changes to This Agreement

OurSpace may update this Agreement and incorporated Policies.

For a material change, OurSpace will provide at least 14 days' advance notice before the change takes effect by email to the address associated with your account and by posting the updated Agreement on the Platform. Material changes include changes to fees, cancellation rights, payment obligations, refund procedures, liability terms, or dispute-resolution terms.

OurSpace may require affirmative acceptance. Where permitted by law, continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the affected Platform services before the effective date, subject to Active Bookings and continuing obligations.

Changes to fees, cancellation rights, payment obligations, or refund procedures apply prospectively and will not be applied retroactively to a completed Billing Cycle.

34. Governing Law and Dispute Forum

This Agreement is governed by the laws of Alberta and the federal laws of Canada applicable in Alberta, except where mandatory non-waivable laws require otherwise. Disputes are subject to the courts of Alberta, subject to mandatory legal rights.

If you are a consumer resident in a province with mandatory consumer-protection legislation, including Ontario, the non-waivable substantive and procedural protections of that legislation, including any right to bring a claim before the courts of that province and any prohibition on mandatory arbitration or class-action waivers, apply to your transactions to the extent required by law despite the foregoing choice of law and forum.

35. General Terms

This Agreement, the Terms, the Privacy Policy, the Refund & Cancellation Policy, the Prohibited Items Policy, applicable Booking details, and other incorporated Policies form the applicable agreement concerning your use of the Platform as a Renter.

If a provision is invalid or unenforceable, it will be limited or severed to the minimum extent necessary and the remainder will continue. Failure to enforce a provision is not a waiver. You may not assign this Agreement without OurSpace's consent. OurSpace may assign it in connection with a reorganization, financing, merger, sale, or transfer.

Headings are for convenience. "Including" means "including without limitation."

36. Notices and Contact

You consent to receiving transactional, legal, Booking, account, and Policy communications electronically through the Platform, by email, or through other contact information you provide. You are responsible for keeping your information current.

For the agreements and detailed policies incorporated into this Agreement:

• User Agreements: https://ourspacetech.com/user-agreements/

• Terms & Conditions: https://ourspacetech.com/terms-and-conditions/

• Privacy Policy: https://ourspacetech.com/privacy-policy/

• Help Centre: https://ourspacetech.com/help-centre/

• Resolution Centre: https://ourspacetech.com/resolution-centre/

Legal notices and general support requests may be sent to:

OurSpace Technologies Inc.

Email: support@ourspacetech.com

Website: https://ourspacetech.com/